Terms & Conditions
Welcome to Verto Lab. By accessing and using our website, booking tests, or availing any service offered by us, you agree to comply with and be bound by the following Terms and Conditions.
Changes to Terms
Verto Lab reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the website or services after such changes shall constitute acceptance of the updated Terms.
Use of Website
This website is intended to provide information about laboratory tests, health packages, home sample collection, and related services. By using this website, you agree to use it only for lawful purposes and in accordance with these Terms.
User Information
You agree to provide accurate, complete, and updated information while booking tests, requesting appointments, or submitting forms on the website. Incorrect or incomplete details may result in delays, cancellation of services, or inaccurate reporting.
Test Booking & Payments
All test bookings are subject to confirmation and availability. Prices of tests and health packages are subject to change without prior notice. Full payment may be required before sample collection or report generation.
Sample Collection & Testing
Patients are required to follow all pre-test instructions such as fasting, medication restrictions, and appointment timing. Failure to follow instructions may affect test accuracy, and the laboratory may recommend repeat testing if required.
Report Delivery
Verto Lab aims to provide accurate and timely reports; however, report delivery times may vary depending on the type of test, sample condition, technical requirements, or unforeseen delays. Reports are issued only to the patient or an authorized person.
Accuracy of Information
While we make every effort to ensure the accuracy of information provided on the website, we do not guarantee that all content, pricing, or service details are always complete, accurate, or up to date. Users should independently confirm any important information before relying on it.
Cancellation & Refunds
Cancellation requests are accepted before sample collection or before testing has started. Refunds, if applicable, will be processed according to the Refund Policy available on the website. Once the sample has been collected or testing has begun, cancellation and refund may not be possible.
Privacy & Confidentiality
Patient information, reports, and medical details are kept confidential and are handled in accordance with applicable privacy laws and our Privacy Policy. Personal information will only be shared when required by law or with patient consent.
Intellectual Property
All website content, including text, logos, graphics, images, design, and layout, belongs to Verto Lab and may not be copied, reproduced, or reused without prior written permission. Unauthorized use may lead to legal action.
Third-Party Links
The website may contain links to third-party websites for additional information or online booking. Verto Lab is not responsible for the content, privacy policies, or practices of such third-party websites.
Limitation of Liability
Verto Lab shall not be held liable for any direct, indirect, incidental, or consequential loss arising from the use of the website, delayed reports, technical issues, or incorrect information provided by the user.
Suspension or Refusal of Service
We reserve the right to refuse, suspend, or terminate access to our services in case of misuse, fraudulent activity, abusive behavior, violation of law, or breach of these Terms and Conditions.
Force Majeure
Verto Lab shall not be responsible for delays or inability to provide services due to circumstances beyond our control, including natural disasters, strikes, technical failures, government restrictions, pandemics, or other unforeseen events.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts in Phillaur.