At Verto Lab, we are committed to protecting the privacy and confidentiality of patient and visitor information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website or services.
By using the website, booking a test, submitting your details, or availing any service from Verto Lab, you agree to the terms of this Privacy Policy and consent to the collection and processing of your information in accordance with applicable Indian laws.
Information We Collect
We may collect personal information such as:
- Name
- Date of birth
- Address
- Phone number
- Email address
- Gender
- Health-related information required for testing
- Identity proof or address proof when required
- Payment-related information for online transactions
We may also collect technical information such as device details, IP address, browser type, cookies, and usage information when you use our website.
Sensitive Information
Certain services may require collection of sensitive information such as medical records, test reports, payment details, or biometric information where legally permitted. Such information is collected only with your consent and only when necessary for providing our services.
How We Use Your Information
Your information may be used for:
- Booking and managing laboratory tests
- Home sample collection requests
- Generating and delivering reports
- Customer support and query resolution
- Sending updates, reminders, offers, and notifications
- Processing payments and refunds
- Improving our website, services, and patient experience
- Preventing fraud or misuse
- Complying with legal and regulatory requirements
Sharing of Information
Verto Lab may share your information with:
- Internal staff and authorized healthcare professionals
- Diagnostic partners, collection centers, and business associates
- Payment gateways and banking partners
- Technology service providers
- Government or legal authorities when required by law
We do not sell your personal information to third parties. Any sharing of information is done only for legitimate business, medical, legal, or operational purposes.
Data Security
We use reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, while we strive to maintain security, no online transmission or storage system can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and provide relevant content. You may disable cookies through your browser settings if preferred.
Data Retention
We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, or maintain business records. Certain medical and transaction records may be retained for a longer period if required under applicable laws.
Your Rights
You have the right to:
- Access your personal information
- Correct or update inaccurate details
- Request deletion of your account or information
- Withdraw consent for marketing communications
- Raise complaints regarding misuse of your data
You may contact us for any privacy-related concerns or requests.
Third-Party Links
Our website may contain links to third-party websites or services. Verto Lab is not responsible for the privacy practices or content of such third-party websites. Users are advised to review their privacy policies separately.
Changes to Privacy Policy
Verto Lab reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on the website and will become effective immediately upon publication. Continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Information
For any privacy-related concerns, requests, or complaints, you may contact:
Verto Lab
Sant Nagar, Phillaur, Punjab
Phone: 76578 12549
Email: info@vertolab.in